RURU LTLT ENEN ITIT
Frequently Asked Questions
My account  |  Photos  |  Memberships and Credits  |  Ratings  |  Functions
Ultra Hot Line  |  WishList  |  E-Shop

My account

1. I forgot my password to access my account, what I have to do?
You have 3 ways to access.
1. If you aren't loged-in, follow the link in the top meniu [Forgot Password] and fill the form with your nickname or e-mail address. The TEMPORARY password will be sent to e-mail in few minutes. We use your main e-mail from our database, that you has given us at registration or changed in your profile later.
2. If you have filled Secret Question and Secret Answer fields in you account, you will be allowed to guess it. On successful try you will be loged-in instantly and must enter new password.
3. Also if you have added your Lithuanian mobile phone number to your account, you can send SMS request for TEMPORARY password. You will receive your password only if phone number that you requested for password matches phone number of your account.
2. How to change my account information?
Follow link in the top meniu "Info".
3. How to delete my account?
Follow link in the top meniu "Info" and next "Delete my account".
Important! After using of this function all your account information will be deleted and can't be restored. Please think twice of your choice consequences.
Our system keeps your deleted profile data up to 20 days aftere deletion. You are able to login and restore your account during this period.
4. I changed my profile info, why they aren't refreshing?
New information will be added/refreshed in a few minutes when database collects all cached data. Most of data flush period is 5 minutes.
5. Why my (or other member's) account can't be found via search or isn't displayed in Friend Lists?
If the search values/criterias are correct, possibly you are pending of new photos confirmation. Administration will check and approve/deny your new photos as soon as possible.
You always can check your status of photos in top meniu page "Info" near the link "Change my photos" - (Pending/Approved/Real).
To avoid photos approval on each upload we advice to get status "Picture is Real", but it's easy to loose if your don't violate Photos Uploading Rules.
6. When I try to login system shows error "Profile is Disabled" or "Profile is Frozen". What does it mean?
Your profile was disabled because of Pazintys.lt Terms and Conditions ignoring or violating.
Your profile won't be enabled ever, later it will be deleted from database. Administration won't give you an explanation about this decision.
7. The person's data (messages, comments, profile) just gone. Why it may happen?
Probably this user was disabled or frozen.
Why it happened you can read one answer above.
8. I had lost/deleted some data in my profile (e.g. messages), may you restore it?
No, we aren't doing such things as data restore.
We can only restore your photos, if some moderator has recently deleted them. If you have such situation, please Contact Us.
9. Near Inbox/Friends link system shows some invalid number of new messages or pending friends and I don't see that data. What's that?
Such situation sometime appears cause databases sinchronization. This mistake will be fixed soon automatically, you don't have to worry - here is no new letters or friends :)
10. I see less friends in my member details page than I have in my account, why?
It means that some of your friends now is waiting their data or pictures approval from administration. When new data wil be checked they will be shown in your details, don't worry :)
11. I have selected false Gender or Age and I can't change it ow, what I have to do?
Please Contact Us and write your true Gender or Birth Date.

Photos

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1. How to add photos into my profile?
Follow link in the top meniu "Info" and next "Change my Photos".
Photo Uploading Rules
Photo must be JPEG format and not bigger than 2 MB.
Photo must be in vertical position.
Photo must be of a good quality.
Forbidden to upload photos that are copyrighted.
Forbidden to upload photos with other sites links.
Forbidden to upload any kind of pornographic photos.
Forbidden to upload photos with children under 7 years old.
Forbidden to upload photos without your face (in all your photos should be clearly shown your face).
Forbidden to upload several same photos.
Forbidden to upload fake photos.
2. Why photos that I uploaded are not published?
Probably your photo(-s) violated one of the Pazintys.lt Photos Uploading Rules.
3. What's a "Pictures are Real" label in user profile?
Users with this status are real, that means they really exists. Them don't need to wait while administrators checks their photos and approves it for public view or deletes it.
4. How to get status "Prictures Are Real"?
There are two ways to get it:
1. Upload a picture holding a sign "PAZINTYS.COM"
2. Upload a semi-official document (e.g. Student ID)
After uploading a picture you'll need to wait while administration checks it. If photos are acceptable, administration will grant you "Pictures Are Real" status.
You can upload your real photo here »
5. Who can help me about uploading photos on Pazintys.lt system?
All your questions or problems about photo uploading to Pazintys.lt system you can send to administrator "Photos".
6. Why I can't upload photos anymore?
Check uploading, maybe for your account function to upload photos was disabled.
It could be disabled cause your often violations of Pazintys.lt Photos Uploading Rules.
Contact administrator "Photos".
7. Why I'm allowed to upload only up to 5 photos?
The number of photos you're allowed to upload depends of the current membership you have :
silver members can upload up to 5 photos;
golden members can upload up to 10 photos:
VIP members can upload up to 22 photos.
Simple members can buy abbility to upload 10 or 22 photos following link on top meniu "Info" and next "Add more photos" below My Addons.
8. Can I Hide some of my photos and decide myself who'll have a permission to view it?
Yes, this function is called Granted - your chosen photos are locked down so that to see them, user has to request for your permission and you just have to let allow or deny this request.
"Granted" function is available only for VIP users, requests - for everyone.
9. My photos were deleted. Why?
Administration doesn't know exactly every photos deletion reason. Ofcourse your photo doesn't violated Pazintys.lt Photos Uploading Rules. The definite answer was automatically sent to your inbox.
Please don't ask administration reason of deletion.
10. Why was my GIF Picture deleted, although I paid for it?
For GIF type pictures uploading validates all Photo Uploading Rules, picture must not to violate them. If your GIF picture will be deleted, you won't chargeback credits spent for it.
11. Do you create a GIF format pictures?
No, we just allow to upload GIF type of pictures into user's profile.
You must to do GIF yourself using some media editor program.
12. How long tooks to check my photos and let me be visible in Search and Friend Lists?
That action tooks from few minutes if it's daytime and up to 1-2 days if it's weekend or day-off. We are working 24/7, but sometime we have too much members pending with new photos. Our moderators aren't robots and they also loves communicating not only in virtual world :)
We appologise if you'll have to wait some time. Please be patient and understand us.
13. How to report a fake user or photos, if I know that he/she isn't real member?
In each member's details page is link "[Report a fake]" - please use it. You must to prove that you are right, only "I know" is not a prove.

Memberships and Credits

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1. How to know what type of membership do I have?
Follow link in the top meniu "Info" and here near the link "My Status" system shows your membership type (Silver, Gold, VIP) and it's expiration date.
2. How to buy a privilegious membership - Gold or VIP?
Follow link in the top meniu "Info", next "My Status" - here you will be allowed to buy a privilegious Pazintys.lt membership.
To buy a Gold or VIP membership you will need a Pazintys.lt money - credits. You can buy them by SMS message, credit card or bank transfer. More information about credits and buy methods you can find in top meniu page "My info", follow next "Credits".
3. Why after buying a privilegious membership or some addon I don't see any new functions?
You need to logout and login to system again :)
4. How to buy credits?
Follow link in the top meniu "Info", next "Credits".
You can buy credits by sending SMS, credit card or via direct bank payment.
5. How to send a credits to other user or to buy him a privilegious membership?
In each member details page are displayed credits and gift icons, use them.
6. What I can do with credits?
Send SMS for all operators from your number »
Post messages in hotline »
Publicate your surveys »
Surprise other users with simpathys (icon links on each member profile)
Guess your Secret Admirers »
Send preseted birthday greetings »
Buy a privilegious (Gold/VIP) membership »
Buy some of extra services on Addons »
Upload a GIF image to your profile »
Became a TOP Donator »
and more other good features on Pazintys.lt... ;)
7. I received a message from admin, that my membership expires in few days. How can I avoid it?
Your membership expires because it was bought or presented for you for some term.
If you want to prolong it please check which type membership do you have - Gold or VIP. You can see it following top meniu link "Info", near link "My Status" - ... member till ... .
You can prolong your membership manually following link "My Status". Please select for which term - 1, 6 or 12 month.
If you have enough credits for your membership one month's prolongation (e.g. Gold membership for one month costs 40 credits) your membership will be prolonged automatically for one month charging your credits from your account.
8. What's the different of Silver (Simple), Gold and VIP memberships?
Gold and VIP members have more privilegies (functions) than Simple members.
Follow link in the top meniu "Info", next "My Status" for more info about memberships differences.
9. My credits dissapeared. May I know where?
Your credits can't just dissapear. Ofcourse they were spent or sent somewhere.
Where, when and for what service you have spent or sent your credits you can see following top meniu link "My info", next "Credits" and next "Credits history".
10. Why I can't buy credits with SMS?
Your country must be selected as Lithuania in your profile settings to see SMS info.
Also you have to connect somewhere from Lithuania, we are checking IP.
11. My current membership is prolonged automatically. What's that and how to avoid this?
If you have some membership (Gold or VIP) and if you'll have enough credits on it's expiration date to prolong it for one month more (e.g. Gold membership for one month costs 40 credits) it will be prolonged automatically charging your account credits.
If you want to avoid automatical membership prolongation, just few days before expiration date change your current membership to worse or better membership type.
You can do that following link in the top meniu "Info", next "My Status" page.

Ratings

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1. Why in my profile says that for rating or responsiveness are not enough data?
Because for your profile (or other member) have voted not enough members;
You/other member have replied not enough messages.
2. How system sorts a Friends List?
Firstly it's by membership type - VIP, Gold and Simple users. In each membership type friends category they are sorted by membership expiration date. More member's membership validates till - more above member is displayed.
3. How system counts the rating?
It's all votes average that were voted for member ever.
One rating star means 20% of member's rating.
4. TOP girls and boys sorting rules?
TOP users are sorting by their rating.
5. Why my profile counter data was deleted?
Every month all profiles' views are deleted and counts from zero.
6. Why I have less Popular stars in my profile than I had before?
Popularity stars depends of your account views number. Each month they are restored to zero. One Popularity star is 1.000 views. All users are sorted by their views in "Popular" list of search option in site left menu.
7. Other members are voting for me, but my rating doesn't changes, why?
Rating is recounted each 20 days, so you have to wait while data refreshes.
8. Why I don't see the rating and stars in my details?
The rating isn't shown in your details because your profile hasn't enough votes. Profile of girl should have at least 35 votes of registrated boys and boys profile - at least 25 votes of registrated girls. The numbers are different because girls votes less than boys. The votes of the same gender aren't counted.

Functions

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1. I have a problem with "Supermodels.lt" registration. Who can help me?
All "Supermodels.lt" registration questions can answer Pazintys.lt user "jurgitacom". Good luck!
2. How to post a message in every page top?
This is HotLine's message. It will be shown for all users in all pages top for 30 minutes. After this period your text will "fall" into HotLine mesages list and shown here until other users will post 20 messages. To post it click HotLine in top menu and next Create »
3. How to add member to my Friend List?
In each member profile information page below photos is a button "Add to Friends". Use this button and wait while other member approves your request to be his/her friend. During this time he/she will be shown in your Friend List as "Pending". After approving you will be added to his/her Friends List or your request to be a friends may be canceled.
4. Where to find members list who viewed my profile?
This function allowed only for Gold or VIP members.
If you are privilegious member, in the top meniu follow the link "Viewers". Here you are able to view last 50 of your profile viewers.
5. How to delete friend from the Friends List?
Follow link in the top meniu "Friends", in this page click link "Edit".
Now you can delete undesirable friends.
6. How to ignore user messages?
Follow link in the top meniu "Ignored". Also near members in some pages is button "Ignore" for quick add.
Please notice that this function ignores not only messages from blocked members, but in most cases you don't see any info of such member (search, listings, etc.).
7. I want to delete friend's comment in my profile, is it possible?
Delete only comment is not allowed. But if you'll delete friend who posted that comment from your Friends List, comment will be deleted automatically.
8. How to delete a kiss, love or cool from my photos?
This is not allowed.
Kiss, love or cool icon will be shown on your photos one month.
But, you have to glad, someone realy likes you ;)
9. Why from my/other user account photos disappeared kiss, love or cool simpathy?
Surprise on a photo will be shown only one month from it sent date.
Also, remember that one member to other can send only one same type sympathy. Others are just counted as month+.
You can have maximum 6 kiss or love icons on your photos, the oldest will be deleted automatically if someone will send for you a love or kiss and it will be more than 6'th at your profile.
10. Why in my profile aren't links "Kiss me!" or "I love you!"?
User cannot kiss or love himself.
Don't worry, other users can see those links on your profile.
11. Why I can't see/use some portal functions that I was able before?
Check the differences of memberships, maybe you aren't privilegious member or your membership/addon has expired.
You can read more about memberships here »

Ultra Hot Line

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1. Who is able to announce messages in Ultra Hot Line?
Everybody, who has enough credits for that service.
2. How long my message will be shown in the running line?
Your message in the Runing HotLine will be shown 30 minutes. After this period your text will "fall" into HotLine list.
3. Who can see my message?
Your message in Running Hot Line and in Hot Line List will see all Pazintys.lt members, except those, who has been added as Blacklist Members by message author. In this case hotline message won't be shown for site visitors, who aren't loged-in.
4. Why my message disappear?
The message could disappear because of 3 reasons:
1. The HotLine is full and your message fell out (the HotLine keeps up to 20 messages and the eldest are deleted).
2. In your message was found advertising or personal contacts. If it was such, moderator has deleted it.
3. if you posted the message and you don't see it in Running HotLine, it means that here is no empty possitions. Your message will be shown after there will be free possitions.
The advertisement in Pazintys.lt portal without administration agreement is strictly forbidden. You also can't announce your personal contacts, slanderous or other information, which is mentioned in §3 of Terms and Conditions (Forbidden content).
5. What should I do if my message was deleted?
If your message was deleted and you received warning-letter, please pay attention to your announcements. If administration will recognize your violation 3 times, you will be blocked at least for 7 days and you won't be able to post HotLine messages. By regular violations your profile will be deleted immediately without warning.

WishList

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1. Who can have WishList?
WishList can have each user without exceptions. You are Simple, Golden or VIP member – simply select the things that you desire the most and create your own WishList.
2. How to create WishList?
Select products that you desire the most from the list and confirm the it by clicking on the button.
3. How many products can be in my WishList?
Maximum 10.
4. Who will see my WishList?
Your WishList will be shown for each Pazintys.com member, who will open your profile.
5. Which user can send me the gifts?
The gift can be sent by anybody, who has enough credits for a certain product.
6. Who pays for the gift?
For the product from your WishList pays the member, who wants to surprise you. For the post delivery he pays as well.
7. How to present the gift?
First you have to choose a member, for whom you want to present your gift. Then select the product and click on the button „Present the gift“. After this the required amount of credits is reserved in your account. You won’t be able to use these credits. If the receiver will accept your gift, your reserved credits will be charged. If at the E-Shop you found something nice and want to present it to somebody, just click on the button "Gift" and fill the required fields. If you know just the nick of the member, just write his nick - furthermore will take care Pazintys.com admin :)
8. How I will know that the receiver accepted my surprise?
As soon as you will send the gift, the receiver will receive notification. He will either accept your gift or not. In each case you will be informed.
9. When my credits will be charged?
As soon as you will present the gift for other member, the required amount of credits is reserved in your account. You won’t be able to use these credits. If the receiver will accept your gift, your reserved credits will be charged. If a user will not accept your gift, then reserved credits will be refunded to your account.
10. When I will get my credits back if receiver didn‘t accept my gift?
The reserved credits will be refunded to your account right after receiver will decline your gift.
11. I received notification, that one of Pazintys.lt member wants to present a gift. What should I do now?
If you want to accept that gift, click on the button „I accept“. If not – click on the button „Decline“
12. How to know, which shipping option to choose?
If the gift will be delivered by courier, it will be given to you personaly. For this service pays gift sender.

CD/DVD of Bomba Records you can pick up yourself too. Click HERE and you will see the whole list of „Muzikos Bomba“ shops. After receiving notification about the gift, choose how you want the gift to be delivered. If you will choose „Muzikos Bomba“ shops, you will have to select, where will you go (You will see whole information about the shops: name, address, working hours).
13. How much costs the shhipping by courier?
50 credits
14. When courier will deliver the gift?
Pazintys.lt is not responsible for the quality of courier work, but is seeking for the shortest shipping period. Please wait 5 days after you filled the acceptance form.
15. I received damaged pockage...
Please fill in the pretension form and send it to adminstration by email: pretenzijos@avira.lt
16. Which documents should I take to the „Muzikos Bomba“ shop?
The shop employee will ask for your personal document to check the information, written in the acceptance form. Don‘t forget the unique code, generated personaly for you in portal Pazintys.lt!
17. How much time I have to take the gift from „Muzikos Bomba“ shop?
The gift must be picked up during 3 weeks. Don‘t cheat – our system saves the whole information and dates. This data is also available for all shops.

E-Shop

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1. Who can use and buy in Pazintys.com souvenir shop?
Souvenir shop can be used by each user without exceptions. E-shop and its products can see each internet browser also, but can't buy. For shoping at our e-shop is required to have profile.
2. How many products I can by at the same time?
It‘s not limited. You just have to have enought credits for buying souvenirs. Otherwise, you wouldn‘t be able to buy souvenirs, which are more expensive.
3. Can I present the souvenirs?
Yes. You just have to choose souvenir you want to present and put button "Gift". If you want to present more products, put it in product cart. Then press button „send as gift“ and fill the fields with information about sender and receiver. Before sending, be sure that information is correct.
4. After I put souvenir in product cart it‘s shown „error“.
Please press „Back“ button and check one‘s again that you have put all properties: size, colour and so on..
5. I have changed the quantity of products, but I can‘t see final price.
After all your changes, always press „Add“ button, and the price will be automatically calculated.

If you bought bouquet, please do not forget to set flowers shipment place and push the button "Update".
6. I want more then one product but different colour/size...
This way you have to choose the same product twice, and to put the colour/size you want.
7. Where the product can be sent?
This time only in the territory of Lithuania.
8. What gonna happen with my credits after I bought the souvenir?
After you press „Save“ button, the final price is automatically charged from your profile. (+shipping fee) After admininstrator will approve your order, the credits will be charged without returning back.
9. I want to buy souvenir but it‘s written that I haven‘t got enought credits.What to do?
It means that you are not able to buy souvenir, than you can buy more credits by pressing „Credits“ button on the left side of the window (or on the link in the text) and to extend your buying.
10. If I put souvenirs in product cart and want to buy them latter, will they disappear?
No. Souvenirs will be in product cart till you logout.
11. How I can get my products?
The products will be delivered by courier, if you didn't choose other shipment. Please, be sure that contacts, you gave, are right.
12. How much costs the shipping by courier?
The taxes various from 50 credits.
Skins delivery tax is 80 credits.
For delivery of TopShop products will be paid from 100 credits - the price depends of the product weight.
The final sum you can check in product cart ("Shipping Cost (Lithuania)")
13. I received damaged pockage...
Please fill in the pretension form and send it to adminstration by email: pretenzijos@avira.lt
14. It is possible to return/change the souvenir I bought and recieved?
All souvenirs you bought from Pazintys.com can not be changed or returned
15. Kaip man surasti produktą?
Kairėje portalo pusėje esančiame meniu surasi produktų kategorijas, pagal kurias galėsi lengviau naviguoti parduotuvėje. Kiekvienas produktas suskirstytas pagal rūšį – CD, marškinėliai ir kt.
16. Kiek prekių gali būti mano Prekių Krepšelyje?
Į prekių krepšelį gali krauti tiek produktų, kiek tik paneši :) O jei rimtai, prekių kiekis neribojamas.
17. Iš kur sužinoti, jog mano pasirinkta prekė jau įdėta į krepšelį arba WishListą?
Tuo pačiu momentu, kai paspausi mygtuką „į krepšelį“ arba „į WishListą“, prekės bus patalpintos. Pasitikrinti, kiek jų jau turi, gali kairėje esančiame meniu paspaudęs ant WishListo logotipo. Prekių krepšelyje esančių prekių kiekis taip pat rodomas kairėje.
18. Prekių krepšelyje rodo, jog vienos prekės yra patalpinta keli vienetai, nors buvo spausta tik viena
Pirmiausia nurimti :) Kreditai nebus nuskaičiuojami iki tol, kol paspausi mygtuką „Pirkti“. Iki tol gali atlikti įvairius veiksmus – ištrinti produktą iš prekių krepšelio taip pat. Tai padarysi langelyje „Kiekis“ parašytą skaičiuką pakeitęs tau reikalingu. Nepamiršk, po kiekvieno pakeitimo prekių krepšelį atnaujinti – paspausk mygtuką „Atnaujinti“. Jeigu produktą nori visai ištrinti, ties juo pažymėk langelį „Trinti“ ir atnaujink krepšelį – produkto nebeliks.
19. Iš produktų katalogo noriu sugrįžti atgal į pagrindinį parduotuvės langą. Ką man daryti?
Kairėje esančiame meniu susirask nuorodą „E-parduotuvė“ ir paspausk.
20. Kaip man pamatyti didesnę prekės nuotrauką?
Paspausk ant prekės nuotraukėlės arba ant pavadinimo.
21. Kaip man išsirinkti marškinėlius?
Susirask produktą, kurį nori nusipirkti, išrink norimą spalvą ir dydį. Tada pasirink, ką nori su juo daryti – pirkti, dovanoti ar patalpinti į WishListą – pagal tai paspausk atitinkamą mygtuką. Jeigu pirkdamas/-a staiga persigalvojai, marškinelių spalvą ir dydį dar galėsi pakeisti ir pačiame prekių krepšelyje – tik nepamiršk po to paspausti atnaujinimo mygtuko.
22. Susiradau svajonių marškinėlius, tačiau man neranda reikiamo dydžio? Kas dabar bus?
Vadinasi šiuo metu nėra tos spalvos tavo dydžio marškinėlių. Tačiau tu gali pasirinkti kitą spalvą arba kitus marškinėlius, tačiau reikiamos spalvos.
23. Kada man nuskaičiuojami kreditai?
Visa tai veikia kaip kad pirkimas bet kokia mokėjimo kortele: vos tik padarysi užsakymą, iš Tavo anketos bus rezervuojama tiek kreditų, už kiek apsipirkai (ta suma kreditų dsisponuoti nebegalėsi). Administracijai patvirtinus tavo užsakymą, kreditai bus galutinai nuskaičiuoti – jie bus nebe rezervuoti. Jeigu dėl kažkokių priežasčių administracija atmes tavo užsakymą, kreditai sugrįš atgal į Tavo anketą.
24. Jeigu narys atšaukė mano užsakymą, kada atgausiu savo kreditus?
Rezervuotus kreditus atgausi iš karto, kai tik tavo užsakymas bus atšauktas.
25. Which delivery way to choose?
Each product except these of Bomba Records, are delivering by courier. Buying CD/DVD from BombaRecords you can choose how and where you will take the product.
26. Kokius duomenis turėsiu pateikti kurjeriui?
Kurjeriui reikės pasakyti vardą, pavardę bei pateikti unikalų kodą, kuris Tau individualiai sugeneruojamas Pazintys.lt portale.

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